Technical Support Engineer

ppCarbon Robotics is the leader in physical AI for agriculture, helping farmers become more profitable and sustainable. Its flagship product, the LaserWeeder™, is the world’s leading commercial laser weeding system with hundreds of units operated by farmers in 15 countries worldwide. /ppLaserWeeder combines computer vision, AI, robotics, and high-powered lasers to identify weeds and destroy them with sub-millimeter precision—no herbicides, hand labor, or soil disturbance required. Growers achieve weed control cost reductions of up to 80% and crop yield increases of 5–50%, with payback in one to three years. The system is powered by Carbon AI’s Large Plant Model (LPM), trained on 150 million labeled plants, and can start weeding any crop or field in minutes. /ppThe company's second product is Carbon Autonomy, the most dependable tractor autonomy solution. Carbon Autonomy includes a retrofit tractor autonomy kit for John Deere tractors, autonomy software, and remote supervision for real-time interventions if required. /ppCarbon Robotics is based in Seattle, Washington State, USA and has raised $185 million in capital since 2018 from leading investors including NVIDIA’s NVentures and BOND. /ppYouTube | X | Instagram | LinkedIn | News /ph3Technical Support Engineer /h3pAs ab Technical support engineer /b, you’ll be the face of Carbon Robotics as we deliver a high-quality, low friction, superior customer experience. As the first point of contact, you’ll quickly triage the issue and begin to assist the customer - relying on our knowledge base, your troubleshooting skills, and as needed, your teammates. /ph3What you’ll do /h3ulliServe as the first point of contact for inbound customer communications /liliTroubleshoot and resolve issues with proprietary laser weeding equipment and systems /liliGather appropriate diagnostic information /liliMeet established response expectations and ensure an exceptional customer experience /liliSupport Carbon Robotics Field Support Engineers and Sales personnel in the field /liliContribute to internal and external documentation such as knowledge articles, process documentation, runbooks, and FAQs /liliOccasional travel may be required /liliParticipation in on-call rotation /li /ulh3Knowledge, Skills, and Abilities for Success /h3ulli2+ years in remote/telephone customer-facing service and support /liliCreating and managing customer communication and tickets /liliAbility to follow complex instructions both written and oral /liliSolid relationship management, customer service and communication skills /liliHands-on technical troubleshooting in Linux environment /li /ulh3Why would you join Carbon Robotics? /h3pPassion for building teams capable of solving uniquely interesting problems. Innovation while disrupting the market is what we do. Profiled in WSJ and Forbes, Carbon Robotics is poised to become the next billion dollar company in the rapidly growing worldwide Ag-Tech industry. /ph3We offer competitive compensation and benefits to our full time US based* employees, including: /h3ulliCompetitive salaries /liliPre-IPO Stock Options /liliGenerous Benefits:ulliFully-paid medical, dental, and vision insurance premiums for you and all dependents /liulliChoice of PPO or HDHP/HSA /liliVirtual Care - Doctor on Demand /liliEmployee Assistance Program /li /ulliMental Health HRA /liliRestricted Healthcare Travel support /liliMenopause Support /liliLife Insurance /liliLong Term Disability /liliFlexible PTO /lili401(k) plan /liliPet Insurance /liliCommuter Benefits /li /ul /li /ulliWork Culture: Be a part of an inclusive and tight-knit company culture that values innovation and mission-driven success. /liliInternationally based employees benefits varies Contractors are not eligible for Carbon Robotics Benefits or Stock /lih3Carbon Robotics is building a culture of diversity and inclusion for all. /h3pWe welcome everyone’s voice and believe in open and transparent communication. We believe the best products, services, and companies are built by strong teams that include a diversity of backgrounds, perspectives, ideas, and experiences. We are committed to supporting and enabling growth and opportunity for every employee at every level. This is the foundation to which we will build a truly unique environment. /ppWe are equally committed to equal employment opportunity, and it is foundational to how we recruit and hire our talented team. Employment is determined based upon capabilities and qualifications without discrimination on the basis of race, creed, color, religion, sex, gender identification and expression, marital status, military status or status as an honorably discharge/veteran, pregnancy (including potential pregnancy, pregnancy-related conditions, and childbearing), sexual orientation, age (40 and over), national origin, ancestry, citizenship or immigration status, physical, mental, or sensory disability , HIV/AIDS or hepatitis C status, genetic information, status as an actual or perceived victim of domestic violence, sexual assault, or stalking, or any other protected class as established by law. /pp#talentacquisition #laserweeding #laserweeder #weedcontrol #agtech #agtechnology #farmtech #robotics #lasers #lasersandrobots #missiondriven #AI #startup #wearehiring #computervision #machinelearning #carbonrobotics /p /p #J-18808-Ljbffr