CRM & Customer Engagement Specialist

pDo you want to work at one of the largest industrial pharma concerns in the Benelux within a high‑tech environment and use your knowledge and make an impact where data, digital and animal health come together? Are you able to turn data into meaningful insights while enhancing digital customer experiences that truly make a difference. Join our Animal Health Benelux team as a /p h3Welcome in our team /h3 pOur Commercial Benelux organization consists of talented experts working in fields including sales, marketing, market entry, digital, commercial management and veterinary medicine. They all share a passion for making our medicines, vaccines, services and solutions available to animals and the people who care for them. /p pTo strengthen the Data Commercial Excellence Team within Animal Health Benelux, we are looking for a Digital Marketing Data Specialist for our location in Boxmeer or Brussels. /p pThis role is a driving force in implementing our ambition of delivering best‑in‑class field force performance and an exceptional digital customer experience. /p h3About the role /h3 pIn this role, you will ensure the accuracy, integrity, and accessibility of commercial and operational customer data while acting as a key contributor to our CRM ecosystem and omnichannel engagement strategy. You will help maintain a single, reliable customer view across systems, support CRM data governance, and drive the effective use of customer insights to improve business performance. /p pWorking closely with Sales, Marketing, Digital, and IT teams, you will enhance our omnichannel engagement capabilities so that our field force and marketing teams can deliver more personalized, connected, and impactful customer experiences. /p pYour work directly supports data-driven decision-making, CRM excellence, and the optimization of both in-person and digital interactions across the customer journey. /p h3Tasks and responsibilities include but are not limited to /h3 pData Quality CRM Support /p ul liServe as a key CRM steward, ensuring customer master data is maintained accurately and in line with governance standards. /li liMonitor CRM data quality KPIs and perform hands‑on validation and cleansing of key datasets to proactively improve data completeness, consistency, accuracy and user adoption. /li liSupport CRM users by providing guidance, resolving data-related issues, and promoting best practices across the organization. /li liLeverage CRM data and customer insights to support audience segmentation, campaign targeting, and personalized customer engagement. /li liCollaborate with Sales and Marketing teams to continuously improve CRM processes, user adoption, and omnichannel customer journeys. /li liSupport the implementation of CRM enhancements and new customer engagement capabilities in alignment with business objectives. /li liManage and maintain digital platforms such as websites, event tools and Salesforce Marketing Cloud journeys to deliver seamless, personalized experiences. /li /ul h3Your profile /h3 ul liYou have a solid understanding of data governance principles. /li liYou have at least 3 years of experience working with CRM and BI tools (such as Salesforce and Power BI). /li liYou communicate clearly and effectively in Dutch and English; knowledge of French is a plus. /li liYou have a strong eye for detail, an analytical mindset and the ability to manage multiple priorities in a dynamic environment. /li liExperience with Veeva PromoMats is an advantage, but not a requirement, we’re happy to support your learning. /li liYou live within a reasonable commuting distance of either our Boxmeer (Netherlands) or Brussels (Belgium) office. /li /ul h3What we offer /h3 pWe welcome you to a truly global, dynamic and challenging environment with great opportunities for personal development. Our benefits depend on the job location but are in any case very competitive. /p h3Animal Health /h3 pOur Animal Health Division is a trusted global leader in veterinary medicine, dedicated to preserving and improving health, well‑being, and performance of animals and the people who care for them. We are a global team of professionals working together to make a positive difference in animal care and the world’s food supply and have a deep sense of responsibility towards our customers, consumers, animals, society, and our planet. /p pThrough our commitment to The Science of Healthier Animals®, we offer veterinarians, farmers, pet owners and governments one of the widest ranges of veterinary pharmaceuticals, vaccines and health management solutions and services as well as an extensive suite of digitally connected identification, traceability and monitoring products. We invest in dynamic and comprehensive RD resources and a modern, global supply chain. We are present in more than 50 countries, while our products are available in some 150 markets. /p #J-18808-Ljbffr