Customer Success Manager

We are looking for a Senior Customer Success Manager, experienced in ecommerce, to join our Customer Success team! This team is responsible for building and maintaining strong relationships with our customers to ensure their success in the ever growing ecommerce landscape. You’ll be joining the team to facilitate the growth of our European customer base.

What will you do as Customer Success Manager?

In this role, you’ll partner with our customers to help them on their journey to success using the ChannelEngine platform. You’ll effectively maintain and develop long-lasting relationships with customers by understanding their needs and challenges. You’ll work with brands & retailers to discuss their long term strategy, uncover their goals, adopt ChannelEngine as a solution to achieve their desired outcomes.

As a Customer Success Manager, you’ll be the voice of our customers - this means that you’ll be collaborating with several different departments within ChannelEngine to relay customer feedback, making sure their needs are heard and understood. As a customer success manager, you will proactively manage a portfolio of customers post implementation, ensuring they are getting the most value as well as driving strategic conversations externally. In order to provide a high level of engagement, you’ll be analyzing customer data and you’ll be proactively advising customers based on it to help drive their growth. You’ll use your ecommerce knowledge and strategic thinking to make sure our customers succeed on several marketplaces.

What makes you the ideal Customer Success Manager?

• Minimum 5 years of relevant work experience as Marketplace or Ecommerce manager, Customer Success Manager or Account Manager,

• Experience in listing products and improving marketplace sales,

• Strong interpersonal and presentation skills,

• Strategic, data-driven mindset to help customers with their success planning,

• Great communication skills in English,

• Currently living in the Netherlands, Ireland or Germany.

Nice to have (but not essential)

• Proficiency in other languages,

• Experience in working with Slack, Gsuite, HubSpot, PowerBI

Why you’ll love working here

• We offer a professional, yet informal work environment, where it’s easy for you to try new things, share your ideas, and make an impact

• We have a continuous feedback culture to help you track your progress and facilitate your professional development

• You’ll be working in an open and collaborative company with +/-260 colleagues of over 30 different nationalities

• Our Happy & Healthy Team organise numerous wellbeing initiatives to keep us all… happy & healthy, including various sports activities (ice-skating, bouldering) , game nights and more,

• We want to make sure everyone is supported mentally and emotionally which is why we provide free access to mental healthcare support

• Work-life balance: we enable people to work in ways that suit their working style, which is why we offer flexible hours, hybrid-working, and the freedom to take workcations ️

• You’ll be granted equity benefits so that we can grow together

You’ve applied. What’s next?

We want all of our candidates to enjoy a smooth and efficient experience with us which is why we aim to get back to you regarding your application within 2 business days. The first step is a screening call with a member of the recruitment team. This is followed by a meeting with our Team Lead Customer Success, and our Operational Growth Lead from the Customer Success team. The next interview is with the Team Lead Strategic Customer Success and our Strategic Business Growth Lead. Finally, you’ll meet our Global Customer Success Director. Our interview process tends to take +/-4 weeks to complete