customer service representative - customer advocacy team (cat) - german.

With an international team of more than 1000 colleagues, Mercedes-Benz Customer Assistance Center creates the ultimate customer experience, not only for motorists, but also to support retail and logistics companies. The head office of Mercedes-Benz Customer Assistance Center is located in Maastricht, the Netherlands.

what we offer

• Mercedes-Benz contract
• Individual development plan
• €2885 gross per month (based on 40 hours per week)
• Multicultural and dynamic work environment
• Relocation package (if needed)
• Work at the head office in Maastricht (NL)

who are you

• Experience in customer service or a similar position is an advantage;
• A healthy dose of human knowledge and excellent communication skills, both spoken and written;
• Excellent knowledge of German, both written and oral, at native level;
• Good knowledge of English, both written and oral;
• The ability to remain calm in difficult customer situations;
• Empathy and a genuine passion to help the customer as best as possible;
• An eye for detail;
• Living in the near area of Maastricht or willing to move (relocation package is possible)

what will you do

In the Customer Advocacy Team you offer second-line support for customers and represent customer interests within the company. You are the link between customers and Mercedes-Benz, advocating for their needs in Mercedes-Benz products and services. Your goal is to ensure customer satisfaction and build strong customer relationships, contributing to our overall success.

• Main point of contact for customers for complaints and problems and handle them with a fast and professional response. The support is provided through various channels;
• Activities related to information security, information management and privacy assurance;
• Accurate recording of customer interactions, including complaints, solutions provided and feedback;
• A proactive approach to further developing knowledge and skills to offer the customer the best possible solution;
• Active research into the development and promotion of scientific initiatives and programs.

where will you work

The Mercedes-Benz Customer Assistance Center has years of experience and a strong focus on customer focus. This gives Mercedes-Benz the know-how to manage and develop global customer contact centers worldwide. The Mercedes-Benz Customer Service Center is part of the Mercedes-Benz Global Customer Service & Parts Division and works closely with other departments and divisions to create the best customer experience.

• Multicultural, dynamic and international working environment;
• Salary of €2885,- gross per month based on 40 hours per weeks;
• Comprehensive training of up to 3 months;
• Individual development plan;
• 200 vacation hours (based on full-time employment);
• Performance-related annual salary increase;
• Bonus system based on company results;
• Attractive relocation package.

job application

Do you recognize yourself in this vacancy? Apply quickly by clicking the “Sollicitatie” button below! If you have any questions, please do not hesitate to contact us!

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