Network Engineer

ppIPsoft is a global autonomic services provider, delivering Managed Services, Platform-as-a-Service, Automation-as-a-Service and Autonomic Cloud Orchestration. The company’s mission is to power the world with expert systems. IPsoft leverages advanced autonomics that remediate, on average, more than 56 percent of IT Operations tasks including event management, incident management, change management, request fulfillment and standard operating procedures. We globally support a wide range of enterprise customers, service providers and telecommunications companies. IPsoft’s autonomic technologies enable clients to realize lowered costs, reduced human errors and enhanced service levels. /ppYou might be experienced in Networking, but if you’re eager to learn more, IPsoft is the place for you. Our engineers thrive on the opportunity to dive into a wide variety of technologies. Our large portfolio of clients allows engineers to gain exposure to a wide variety of network systems and hardware such as Cisco, Riverbed and F5 – just to name a few. As one engineer puts it, “IPsoft will expose you the most technology in the shortest amount of time.” /ph3Job Description /h3ulliDiagnosing and resolving problems across a variety of hardware platforms and vendors including Cisco, Riverbed, F5, Palo Alto, WAN acceleration, and more across our global client base. /liliInteract with clients utilizing your top-notch written and oral communication skills to provide the best support experience in the world. /liliInteract with global peers within the network operations center and across other departments to solve challenging escalated problems and implement changes from simple to complex. /liliIdentify and implement automation opportunities and areas to optimize operations, such as documentation and monitoring adjustments. /liliDocument standard operating procedures, diagrams, and training materials for use by the team. /liliMentor and provide guidance to junior team members. /liliRepresent IPsoft through every interaction with clients, whether during a routine meeting, a troubleshooting call, or a complex implementation. /li /ulh3Qualifications /h3ulli5+ years of experience as a network engineer in an implementation and operational support role. /liliExperience with WAN optimization using Riverbed appliances. /liliSolid understanding of Cisco internetworks, routing and switching, LAN/WAN, security, firewalls, load balancers, and wireless. /liliStrong interpersonal and customer service skills; customer advocacy experience highly preferred. /liliExceptional written and oral communication skills. /liliExperience creating reports with MS Office products (Excel, Visio, MS Word) strongly desired. /liliExperience working with offshore/global teams desired. /liliStrong desire to take on new challenges that will develop yourself and contribute to the operation at a higher level. /li /ul /p #J-18808-Ljbffr