Supervisor, Laboratory Support Services

pWe are seeking an experienced and people-focused strongSupervisor, Laboratory Support Services /strong to lead a team supporting critical laboratory operations within a highly regulated pharmaceutical environment. /p pThis role is ideal for a proven leader who thrives in fast-paced operational settings, enjoys developing teams, and can balance strong compliance standards with a collaborative and supportive leadership style. /pbr /pstrongTeam Leadership Development /strong /p ulliLead, coach, and motivate a team of laboratory support associates. /liliFoster a positive, collaborative, and high-performing team culture. /liliSupport employee growth through training, mentoring, and development initiatives. /liliConduct performance reviews, workforce planning, vacation scheduling, and other supervisory responsibilities. /liliManage team performance and address employee relations matters effectively and professionally. /li /ul pstrongOperations Customer Support /strong /pulliOversee daily laboratory support activities, including:ulliEquipment cleaning and preparation /liliPreventive maintenance coordination /liliAutoclave operations /liliSample management activities /liliShipment receipt and handling /liliBiowaste management /liliChemical and laboratory support tasks /li /ul /liliEnsure customer requirements outlined in Statements of Work (SOWs) are delivered on time and to the highest standard. /liliAct as a key liaison between customers, operational teams, and internal stakeholders. /liliMonitor operational metrics, service levels, and customer reporting requirements. /li /ul pstrongCompliance Quality /strong /pulliMaintain compliance with SOPs, SOWs, safety procedures, and customer requirements. /liliEnsure Good Documentation Practices (GDP) and GxP standards are consistently followed. /liliSupport the development and maintenance of SOPs, KPIs, SPIs, and operational documentation. /liliPromote a culture of quality, safety, and continuous improvement. /li /ulbr /ulliPrevious experience managing and developing teams. /liliStrong coaching, conflict resolution, and employee engagement skills. /liliAbility to perform effectively in a highly regulated environment. /liliStrong organizational, planning, and time management skills. /liliExcellent verbal and written communication skills in English. /liliCustomer-focused mindset with the ability to build strong stakeholder relationships. /liliAbility to remain calm, resilient, and solution-oriented in challenging situations. /li /ul pstrongPreferred Qualifications /strong /pulliAssociate's or Bachelor's degree in a scientific, technical, or business-related field. /liliExperience within pharmaceutical, biotechnology, CRO, laboratory, or regulated manufacturing environments. /liliKnowledge of laboratory equipment and operations, including autoclaves. /liliUnderstanding of GMP, GLP, GxP, or similar quality systems. /liliDutch language skills are advantageous. /li /ul pstrongAdditional Desirable Experience /strong /pulliInventory, purchasing, customer service, account management, or laboratory operations experience. /liliKnowledge of ERP systems and Microsoft Office applications. /liliTraining in areas such as safety, hazardous materials handling, or logistics is considered an advantage. /li /ul pstrongPhysical Requirements /strong /ppThis role is primarily office and laboratory based within a professional working environment. /ppOccasional physical activity may include: /pulliWalking throughout customer and laboratory facilities. /liliStanding for extended periods as required. /liliBending, reaching, and handling materials. /liliOccasionally lifting or carrying items up to approximately 23 kg (50 lbs). /li /ulbr /pThis is an excellent opportunity for a strong people leader who enjoys building successful teams within a dynamic pharmaceutical environment. You'll have the opportunity to make a direct impact on team culture, operational performance, and customer satisfaction while developing your leadership career within a global organization. /p pstrongWe Offer: /strong /pulli1 year contract, that will be extended after a positive evaluation. /liliCompetitive salary with nice fringe benefits such as a 13th month and bonus plan. /liliThe good amount of holidays and flexible working hours allow you to maintain a convenient work-life balance. /li /ulbr /