Customer Support Specialist

ph3Overview /h3pMidtronics, a leading manufacturer of advanced battery testing and charging systems, is looking for a driven professional to join our team. We develop cutting-edge solutions for 12V, 24V, and high-voltage EV batteries, playing a key role in the fast-evolving world of electrification and autonomous vehicles. At Midtronics, you’ll have the opportunity to make a direct impact in an industry focused on reducing CO2 emissions and improving vehicle safety. /ph3Job Summary /h3pThe Customer Support Specialist is accountable for the accurate and timely processing of documents and transactions, ensuring superior service and customer satisfaction. This role requires close collaboration with account managers, attention to detail, and a proactive approach to resolving customer issues. /ph3Key Responsibilities /h3ulliCommunicate with customers via telephone, email, or in person to provide information about products and services. /liliHandle order entry, order confirmation, and invoicing for customers. /liliPrepare and manage all required shipping documents. /liliResolve customer service or billing complaints, including exchanges, refunds, and invoice adjustments. /liliContact customers to respond to inquiries and provide updates on claim investigations or planned adjustments. /liliRecommend improvements in products, packaging, shipping, service, or billing procedures to prevent future issues. /liliCollaborate closely with account managers regarding sales and bookings. /liliMaintain accurate customer information in the Midtronics business system. /liliEnsure correct selling prices and discounts in the Midtronics business system. /liliUpdate Midtronics price lists for external circulation to customers. /liliPrepare weekly and monthly reports on sales, bookings, and backlog. /li /ulh3Preferred Qualifications Skills /h3ulliHBO+ education or equivalent. /lili3–5 years of experience in a customer / internal commercial role. /liliStrong communication skills in Dutch and English (verbal and written). Additional languages (German, French) are a plus. /liliStrong planning and organizational skills – you maintain an overview, even when things get busy. /liliTeam player with a collaborative and positive approach. /liliProactive, flexible, and professional with strong interpersonal skills. /liliCommercially driven and customer-focused. /liliEnergetic, reliable, resilient, and confident personality. /li /ulh3We offer /h3ulliCommuting allowance home/work. /liliBonus on company and personal targets. /lili25 holiday days in case of FT employment. /liliAll year-round travel insurance including family members. /liliParticipation in the pension fund (Zwitserleven) with minimal own contribution. /liliComprehensive package of insurance like stop loss insurance in case of illness, WGA gap insurance, WIA excess insurance. /liliPossibility to work from home if projects allow this. /liliLots of company and team activities and events! /li /ul /p #J-18808-Ljbffr