Asset Assistant

h2strongWant to be part of something people experience every day? /strong /h2 pstrongWe're looking for an Asset Assistant to join our Centre Management team in Westfield Mall of the Netherlands. /strong /p pThis is a great opportunity to play an important role in the day-to-day operation of a busy shopping centre, supporting everything from customer experience and tenant communication to reporting, projects and community initiatives. /p pYou'll be close to the action, working with Centre Management, Operations, Marketing, tenants, suppliers and customer-facing teams. Your work will help ensure the centre runs smoothly and that everyone who visits, works or operates a business here has a positive experience. /p pIf you enjoy variety, take pride in keeping things organised and like being the person who helps make things happen, we'd love to hear from you. /p h2strongWhy this role matters /strong /h2pThe Asset Assistant is at the heart of the Centre Management team, helping to connect people, information and activity across the centre. /p pYou'll support the General Manager and wider team in delivering the centre's business plan, customer experience priorities and community commitments. From coordinating tenant communications and preparing performance reports to supporting centre projects and maintaining customer touchpoints, your contribution will be visible across the asset. /ppThis is a varied role where no two days are likely to be the same. It offers the opportunity to develop broad experience across shopping centre operations, customer experience, marketing, data and project coordination. /p BR/h2strongWhat you'll be getting involved in /strong /h2pNo two days will look exactly the same, but you'll spend your time: /pulliSupporting the General Manager, Assistant General Manager and Centre Management team with day-to-day priorities, meetings, presentations, events and longer-term projects /liliActing as a key point of contact for tenants, helping to answer operational queries and ensuring information is shared clearly through email, reception and URW Connect /liliCoordinating customer enquiries and feedback, working with our partners to make sure complaints and requests are handled professionally and followed through /liliHelping improve the customer journey across the centre, including signage, digital screens, maps and wayfinding /liliSupporting preparations for customer experience assessments, quality audits, surveys and mystery shopping /liliMonitoring customer experience measures and feedback trends, helping the team identify practical opportunities for improvement /liliCoordinating the administrative elements of tenant move-ins and move-outs, working with Construction, Operations and Marketing colleagues /liliMaintaining key centre information across internal systems, the website, URW Connect and operational documents /liliManaging the collection of sales information and supporting footfall and centre performance reporting /liliGathering and analysing information from systems such as Digiez, Sprinklr, MyData Portal and Mercury /liliPreparing clear reports, presentations and updates for internal and external stakeholders /liliHelping to maintain a safe, sustainable, organised and welcoming Centre Management office /liliCoordinating with Guest Services, Reception, cleaning, maintenance, parking and other supplier teams /liliManaging office expenditure, including raising and tracking purchase orders /liliSupporting marketing activity, events, content collection and collaboration with agencies and community partners /liliTaking ownership of smaller centre projects, seasonal initiatives and local collaborations /liliSupporting alignment and information sharing between the centre, other Amstelveen teams and the wider business /liliIdentifying recurring issues and working with colleagues to find effective, longer-term solutions /liliParticipating in the Duty Management rota when required /li /ulBR/h2strongWhat we're looking for /strong /h2pWe're not looking for someone who ticks every single box. What matters most is that you bring the right attitude, energy and organisation to make a real contribution. /ppemYou'll enjoy this role if you: /em /pulliHave around one to three years' experience in customer service, retail, hospitality, reception, office administration, property support or a similar operational environment /liliEnjoy working in a busy environment where priorities can change /liliAre highly organised, structured and attentive to detail /liliLike taking ownership and seeing tasks through to completion /liliAre comfortable coordinating several activities at the same time while meeting deadlines /liliBuild positive relationships easily and enjoy working with a wide range of people /liliCommunicate clearly and professionally in writing, over the phone and in person /liliHave experience handling customer enquiries and responding calmly and constructively /liliAre proactive, independent and solution-focused /liliEnjoy using data and information to understand performance and support decisions /liliAre comfortable coordinating smaller projects or contributing to larger initiatives /liliHave a genuine interest in retail, real estate, customer experience or operational improvement /li /ulpemIt would be great if you also bring: /em /pulliStrong written and verbal communication skills in strongDutch and English /strong /liliConfidence using Microsoft Outlook, Excel, PowerPoint and Word /liliExperience working with digital systems to record, track and update information /liliThe ability to prepare accurate reports, presentations and correspondence /liliPrevious exposure to shopping centres, retail operations, real estate or marketing, although this is not essential /liliAn understanding of marketing tools or social media platforms /li /ulh2strongWho are we? /strong /h2pAt Unibail-Rodamco-Westfield, we create and operate some of the most recognised retail, lifestyle and mixed-use destinations across Europe and the United States. /p pOur purpose is to strongReinvent Being Together /strong, creating places where people come together to shop, work, socialise, discover and experience something memorable. /p pIn Northern Europe, our portfolio spans the UK, Netherlands, Denmark and Sweden, including destinations such as Westfield London, Westfield Stratford City, Westfield Mall of the Netherlands and Stadshart Amstelveen. /p pBehind those destinations are talented teams who care deeply about creating great experiences, supporting local communities and shaping the future of urban places. /p BR/h2strongWhy work with us? /strong /h2pWe want people to build careers here, not just do jobs. /p pAt URW, you'll have access to learning, development and growth opportunities that help you build your skills, confidence and career. Whether that's through technical training, leadership development, internal mobility or international exposure, we encourage people to keep learning and growing. /ppOur culture centres around supporting our people to succeed. With diverse roles, projects and opportunities across Northern Europe, you'll have the chance to broaden your experience, develop new skills and build a career that's uniquely your own. /p pAlongside a competitive salary, we offer a range of benefits designed to support your wellbeing, development and work-life balance. Depending on your location, these may include: /pulliBonus schemes and pension plans /liliHealth and wellbeing support /liliMedical and dental options, where applicable /liliLearning and development programmes /liliInternal mobility and international career opportunities /liliFlexible and hybrid working arrangements /liliGenerous holiday allowances /liliEmployee wellbeing initiatives and mental health support /li /ulpDepending on your location within Northern Europe, additional local benefits may include extended annual leave, wellbeing allowances, meal allowances and commuting support. /p h2strongThe kind of people who thrive here /strong /h2pOur values shape how we work together every day: /pullistrongPassion: /strong You care about what you do and bring energy to your work /lilistrongAct as One: /strong You collaborate, share knowledge and support others /lilistrongCuriosity: /strong You ask questions, challenge the status quo and look for better ways forward /lilistrongExcellence with Impact: /strong You focus on doing great work that makes a real difference /li /ulh2strongA place to belong /strong /h2pWe're proud to be an equal opportunities employer and welcome applications from people with different backgrounds, perspectives and experiences. /p pWe evaluate applications fairly and without discrimination based on disability, age, gender, origin, religion, sexual orientation or any other legally protected characteristic. /p pIf you need any adjustments during the recruitment process, please let us know so we can support you. /p pAs part of our commitment to maintaining a safe and trustworthy working environment, we carry out relevant pre-employment checks before someone joins us. These may include identity verification, employment history and criminal record screening, in line with applicable laws and regulations. /pBR/