Customer Experience Automations Manager

ppNebius is seeking a technical leader to build and lead a Customer Experience automation team. The role involves designing automated systems, developing LLM-powered agents, and creating tooling for support operations. Requires 7+ years of software engineering experience, strong Python skills, and experience with REST APIs and system integrations. /ph3Technical (Must-have) /h3ulliPython /liliREST APIs /liliLLM APIs /liliAI agents /liliJira /liliAutomation pipelines /liliWorkflow systems /liliSystem integrations /li /ulh3Soft Skills /h3ulliLeadership /liliCommunication /liliCollaboration /liliProblem-solving /liliOwnership /li /ulh3Technical (Nice-to-have) /h3ulliTerraform /liliKubernetes /liliN8N /liliTemporal /liliCloud-native stack /liliCloud billing /liliQuota management /liliCompliance workflows /li /ulh3Key Responsibilities /h3ulliDesign and build automated systems that handle thousands of support operations per month /liliDevelop LLM-powered agents that help support engineers resolve complex tickets in real time /liliCreate tooling for planned cluster operations: Terraform automation, runbook execution, Soperator integration /liliBuild self-service flows that reduce load on the support team without degrading the customer experience /liliHire and grow a team of automation engineers /liliDefine the technical roadmap together with the Head of Customer Service /liliBuild integrations with Jira, billing APIs, and internal Nebius systems /liliTrack key metrics: automation rate, ticket deflection, engineer hours saved /li /ulPython, REST APIs, LLM APIs, AI agents, Jira, Automation pipelines, Workflow systems, System integrations, 7 years of relevant experience /p #J-18808-Ljbffr