People Services Associate

pReady for a challenge? /ppThen Just Eat might be the place for you. We're a leading global online delivery platform, and our vision is to empower everyday convenience. Whether it's a Friday-night feast, a post-gym poke bowl, or grabbing some groceries, our tech platform connects tens of millions of customers with hundreds of thousands of restaurant, grocery and convenience partners across the globe. /ppAlle potentiële kandidaten dienen de volgende details van deze vacature zorgvuldig door te lezen alvorens een sollicitatie in te dienen. /ppAbout this role The People Services Centre is a critical team supporting employees and managers across our HR COEs and HRBPs, while ensuring local legal and regulatory compliance. As the first point of contact for People Services, you will lead by establishing and preserving strong relationships with colleagues and managers. /ppYou will care for our people by delivering accurate and timely customer service, resolving HR transactions, and managing complex administrative queries within agreed service levels. Working with a customer-centric approach and strong teamwork, you will ensure seamless service delivery across all supported regions. /ppThese are some of the key components to the position: /pulliApply strong HR knowledge across multiple countries to navigate local policies, processes, and employment requirements effectively. /liliAct as a key point of escalation for complex People Services queries across your supported country scope. /liliHandle high volumes of queries relating to reward, benefits, payroll, onboarding, offboarding, and general HR matters at first point of contact. /liliGather essential information early to drive swift resolution, minimise handoffs, and deliver an exceptional employee experience. /liliEducate and empower colleagues to navigate the People Portal and self-service tools, reducing repeat queries. /liliAim high to meet service level agreements consistently while managing end-to-end employee lifecycle support. /liliIdentify and recommend continuous process improvements to drive excellence in daily operational service delivery. /liliFacilitate training for colleagues and managers to improve adoption of Tier 0 and self-service technologies. /liliSupport cyclical legislative, regulatory, and compliance-related reporting and auditing activities. /liliMaintain strong working knowledge and accuracy across HR information systems, including Workday and Jira. /li /ulpWhat will you bring to the team? /pulliPractical experience in HR administration, case management processes, and core HR systems like Workday or Jira. /liliAbility to develop an understanding of our internal and external partners to deliver a supportive, customer-focused service. /liliStrong organizational and multi-tasking skills, with the ability to stay committed to achieving goals under pressure. /liliA proactive, inclusive approach to problem-solving with a sharp attention to detail. /liliFoundational understanding of HR regulations, compliance requirements, and employee lifecycle processes. /liliExcellent verbal and written communication skills to engage effectively with stakeholders at all levels. /liliA passion to aim higher to drive excellence while continuing to learn and adapt in a fast-paced environment. /liliA responsible mindset committed to doing what is right and making a lasting impact on the employee experience. /li /ulpAt JET, this is how we play Our teams forge connections internally and work with some of the best-known brands on the planet, giving us truly international impact in a dynamic environment. Being the best at what we do isn't just about delivering on our strategy. It's a competition for something incredibly valuable – our customers' choice. Every time a customer decides where to order, they're picking a side. /ppAt the heart of the JET Customer League are our values and behaviours. They guide every interaction, every decision, every innovation. These are the actions we need to perform consistently and brilliantly, to surpass the competition and earn our customers' loyalty, again and again. /ppFun, fast-paced and supportive, the JET culture is about movement, growth, helping one another to succeed and celebrating wins. By truly living our values and embodying our behaviours, we're building a customer-first culture which enables us to stay one step ahead of the competition. /ppInclusion, Diversity Belongings: /ppNo matter who you are, what you look like, who you love, or where you are from, you can find your place at Just Eat. We're committed to creating an inclusive culture, encouraging diversity of people and thinking, in which all employees feel they truly belong and can bring their most colourful selves to work every day. /ppWhat else are we delivering? /ppWant to know more about our JETers, culture or company? Have a look at our career site where you can find people's stories, blogs, podcasts and more JET journeys. xfgnyzt /ppAre you ready to join the team? Apply now! /p