Senior Infrastructure Engineer

ppAs a Senior Infrastructure Engineer, you build and maintain the SaaS Tooling that powers provisioning, management, and configuration for TOPdesk's entire SaaS platform /p pWe are an open, collaborative organisation with little hierarchy - people own their work end to end and are trusted to make the decisions that matter. We are reinventing ITSM and ESM for the agentic era, building AI agents our customers can trust, and this role is part of that. /p h3bAbout the role /b /h3 pAs a Senior Infrastructure Engineer, you build and maintain the SaaS Tooling that powers provisioning, management, and configuration for TOPdesk's entire SaaS platform. Whenever a customer environment is created, moved, upgraded,backed-up/restored,managed, or purged, it runs through tools your team owns: the Execution Server, SaaS Tooling Bridge, Control Panel, and related services.You willhelp your team bring thetoolingsystem to the next leveland make sure that it serves the company's technical vision. /p pYou prefer fixing root causes over repeating manual tasks, and you're comfortable in codebases mid-transition, where old and new systems coexist. You write code others can pick up easily, and you weigh the impact on other teams before changing shared tooling.You operate agents yourself and bring our AI-native ways of working into howyour componentsgets built, changed, and remediated. /p pWhat this is not: A pure cloud-architecture role, or a ticket-driven ops seat kept away from the code. You own the automation that provisions and operates every customer environment, and you're close enough to the systems to redesign them, not just patch around them. /p h3bWhat you'll do /b /h3 ul liBuild and maintain responsive, scalable systems for managing customer environments. /li liOrchestrate containerized workloads with Kubernetes, owning the deployment and orchestration layer end to end, not just the application code that calls it. /li liBuild and maintain the scheduling system for deploying and managing SaaS single- and multi-tenant components, databases, and networking across 12 global datacenters. /li liOwn architecture, performance, and scaling of SaaS Tooling; extend the bridge between SaaS Tooling and internal platforms to automate operational requests (license changes, feature flag rollouts, environment actions) with clear fallback procedures. /li liIdentify manual, repetitive operational tasks in TOPdesk deployment and engineer automation or self-service solutions. /li liImprove the reliability of critical-path tooling: fix bugs, add tests, and strengthen observability to catch failures early. /li liWork closely with Hosting, SRE, DevEx, and Observability teams, and product teams, to support feature delivery and operational needs. /li liParticipate in L2/L3 support, including weekday, weekend, and occasional night on-call rotations, troubleshooting product operations, security operations, and urgent engineering issues. /li liBuild and maintain a Virtual Appliance build system for on-premises delivery. /li liBring AI-native ways of working, agents, subagents, and shared patterns, into how the team builds and operates tooling. /li /ul h3bTechnical environment /b /h3 ul liDeployment orchestration: Kubernetes and containers, orchestrating deployments across multi-tenant, single-tenant, monolith, and services architectures, including on-premises Virtual Appliance version. /li liMulti-cloud expected; Azure is primary today, but you're not tied to a single vendor's tooling or mental model. /li liBackend: Python and Go, used to build and maintain the deployment and instance-management systems (not general CRUD API work). /li liData: SQL on relational databases, MSSQL, Postgres and other. /li liSystems: Linux system administration and Bash scripting; Windows Server and PowerShell for parts of the estate. /li liInfrastructure as code / config management: Puppet, Ansible. /li liHow we build: Claude Code as our primary AI-native SDLC tool; agent-based automation used to reduce toil for you and your team. /li /ul h3The team /h3 pYou join one of the teams responsible for the tooling that deploys, provisions, manages, and configures every customer environment across TOPdesk's global SaaS platform, including services, instances, databases, and virtual appliance. /p h3Qualifications /h3 pbRequired /b /p ul liCurrent, personal practice of AI-native software delivery (Claude Code or equivalent). /li liStrong backend development experience in Python related to infrastructure management. /li liConfident working with SQL on relational databases. /li liExperience with industry standard orchestration tools or durable-execution engines like Temporal, Airflow, n8n, or similar orchestration tool. /li liExperience with infrastructure-as-code (Terraform) and configuration management tools (Puppet, Ansible, or similar). /li liExperience with cloud infrastructure (regular exposure expected, though this is not a cloud-architecture ownership role). /li liComfortable working in live, evolving systems as well as greenfield projects. /li liStrong written communication for documenting processes and collaborating with non-engineering teams. /li /ul pbNice to have /b /p ul liExperience with EU data residency or sovereign cloud requirements. /li liSecrets management or least-privilege access design across multiple environments. /li /ul h3This is what you do it for /h3 pThe nicest colleagues, a laptop, and a salary that grows with you. That is a no-brainer, of course. But there's more. Much more. In the Employee Handbook, you'll discover all of our employment conditions. /p h310 to Grow /h3 pDevote 10% of your working time and a budget equivalent to 10% of your gross annual salary to personal development. /p h3Paid parental leave /h3 pReceive your full salary for 9 weeks + 50% of your salary for 17 weeks. Why? Because parenting is hard work. /p pSimply do it during work time. Did we mention helping people is part of our DNA? /p /p #J-18808-Ljbffr