Revenue Operations Manager

pulliCompensation: EUR 6250 - EUR 7900 - monthly /li /ulh3Company Description /h3pTOPdesk is an international software company specializing in service management, employing over 700 people across 8 countries and serving more than 5,000 customers worldwide .What truly sets us apart is our people. They are the heart of our company. Our diverse team comprises individuals from various academic backgrounds, with and without disabilities, and from a multitude of cultural backgrounds. While each team member brings their own expertise, we thrive as a team. We are dedicated to providing exceptional service to our customers.At TOPdesk, we believe in creating an inclusive and supportive work environment where everyone can grow and contribute their best. /ph3Job Description /h3pbAbout the role: /b /ppYou’ll be the operational right hand toTOPdesk'scommercial leaders.The personsales, marketing, and CS leadership trust to tell them where the business stands, what's at risk, and how to hit their numbers. You run the forecast cadence, own theRevOpsrelationship with regional leaders, and make sure your team of 3–4 delivers clean pipeline data and the analyses that feed planning. /ppThis is a role for someone who lives in the numbers, can pressure-test the forecast, and brings enough processrigourto make the operational side run without heroics.The goal is that every commercial leader feels they have aRevOpspartner genuinely invested in helping them hit their targets. /ppbWhat You’ll Personally Own /b /ppStakeholder partnership and commercial support /pulliRun the weekly, monthly, and quarterly forecast process: facilitate calls with sales leadership, consolidate inputs, and present conclusions, not just data /liliSurface pipeline risk proactively with a point of view on what to do about it, not just a report that something is off /liliBe the primaryRevOpscontact for regional and segment sales leaders; show up in their forecast calls, understand their targets, and remove operational friction before it becomes a problem /liliOwn the inputs the VP needs for annual planning, budget conversations, and leadership reviews; partner with Finance and HR on quota-setting, capacity planning, ramp structures, and SPIFs /li /ulpLead quality standards /pulliIn partnership with the VP, maintain funnel metrics definitions, thresholds and disqualification criteria alongside marketing, BDR/BDM, AM CSM leadership /liliOwn the strategy and vendor decisions for the enrichment and prospecting stack (ZoomInfo, Clay, or equivalent) /li /ulpCommissions /pulliOwn commission plan logic and maintain plan documentation; partner with theRevOpscommissions analyst on payout calculation and processing /liliPrimary point of contact for plan questions and disputes; elevate edge cases to VP as needed /liliContribute to the evaluation and eventual implementation of dedicated comp tooling (planned 2027) /li /ulpbWhat Your Team Executes (3–4 Direct Reports) /b /ppForecasting and pipeline operations /pulliBuild and maintain forecast models; track accuracy over time and embed best practices (coverage ratios, commit vs. best case discipline, stage entry/exit criteria) /liliMonitor pipeline health metrics,coverage, conversion, velocity, slippageand maintain early-warning signals for at-risk regions and segments /liliBuild and maintain attainment dashboards, leaderboards, and gamification tools that reinforce CRM hygiene and forecast submission discipline /li /ulpLead quality operations /pulliManage the enrichment stack day-to-day: data quality, suppression lists, and GDPR compliance across EMEA markets /liliRun regular lead quality reviews; surface ICP drift, coverage gaps, and conversion trends across the funnel /li /ulpReporting and dashboards /pulliOwn the recurring reporting cadence (QBRs, monthly business reviews, weekly commercial updates) /liliMaintain core KPI definitions and dashboards; produce standard analyses on funnel efficiency and segment performance /li /ulh3Qualifications /h3ulli3-6yearsin Revenue Operations, Sales Operations, GTM Strategy, FPA /liliPrevious roles owning a forecast that leadership trusts and improving its accuracy /liliExperience working closely with FPA /liliB2B SaaS or recurring-revenue background; deep fluency in subscription metrics (ARR, NRR, GRR, pipeline coverage, win rates, CAC payback) /liliStrong Salesforce reporting skills and advanced Excel modelling /liliHands-on leader who enjoys working in the numbers alongside the team /li /ulh3Additional Information /h3pbWhat’s in it for you /b /pulliA strong focus on personal development — including, in the Netherlands, our “10 to Grow” programme: 10% of your time and budget for your own growth. /liliA hybrid working environment built on freedom, trust, and responsibility. /liliAn open, informal, and supportive culture, with collaboration across national borders. /liliExcellent employment conditions. /li /ul /p #J-18808-Ljbffr