Guest Service Agent - Oegstgeest

Guest Service Agent - Oegstgeest

Hilton Garden Inn Leiden Oegstgeest

• Fulltime
• MBO/HBO
• 2 - 5 Years of experience
• Language: NL / EN
• Operational
• Reception

You provide a warm welcome to the guests of Hilton Garden Inn Leiden. You welcome them in our lobby, enjoy making conversation and you are always there for our guests. You make an unforgettable first impression. 

What else are you going to do? We will explain it shortly, but we are more than willing to tell you more about it in a conversation. 

Your daily tasks are all about delivering a great guest experience. You welcome guests in the lobby of our hotel by proactively approaching them and you assist them in answering all questions that they might have about our hotel or the surroundings. That makes you the welcome committee of the hotel. Besides that, you are capable of assisting guests with booking tickets for museums, taxis, etc. During your workday, you are always on the move when you assist guests with their luggage and because you are always in contact with other departments.   

We are convinced that you can help us to pursue our success. So, what is in it for you?

• Development opportunities through our extensive training offerings, personal development plans and coaching

• Career progression within our hotel, the Hilton hotels in the Netherlands and even internationally 

• Travel the world! Use our unique travel program, Go Hilton, and receive substantial discount on hotel rooms all over the world and 50% discount on F&B 

• A diverse and inclusive culture within our organization which has been awarded as Great Place To Work several times!

• A good starting salary, in which you can grow 

• Incentives 

• 25 paid vacation days

• Travel allowance based on your travel distance 

• We work hard and play hard, we offer several nice team building and sports activities 

• Our organization believes corporate responsibility is very important. We love to give back to our community and the environment and you can help us do that

• On a daily base, you will be able to enjoy delicious and healthy meals in our Team Member restaurant

But we also have many great Team Member Benefits at IHCP Hotels, such as:     

·        A bucket list program where we save money for your wish list

·        Enjoy a complimentary overnight stay at the hotel you work for

·        €250 no-sick bonus

·        Annual complimentary overnight stay

·        Recruitment incentive of €150

·        Special rates at all our hotels

·       Discounts with your IHCP Employee Card

This Hilton Garden Inn Hotel is a franchisee-owned and operated

This Hilton Garden Inn Hotel is a franchisee-owned and operated

Do you recognize yourself as our Guest Experience Agent? Then we are looking for you!

Besides an enthusiastic personality you are / you have;

• Experience in providing service, preferably in a hotel 

• A real team player with a ‘Hands on’ mentality 

• A hospitable attitude and you are representative 

• Communicative skills in Dutch and English 

• Flexible to work, also in evenings and weekends (and nights) 

Sounds good? Contact us and join the Hilton Family!

Isn’t this what you were expecting? No problem, review our other vacancies or contact us via (click on the apply button)

1. Guest Service Agent

2. Hilton Garden Inn Leiden Oegstgeest