OTC Analyst

Position Overview

The Order to Cash Analyst in this multifaceted role is responsible for overseeing various aspects of the order-to-cash cycle, including order management, customer service, and billing. This position requires a detail-oriented and customer-focused professional capable of managing orders, resolving customer inquiries, and ensuring accurate and timely billing processes.

Operational Responsibilities

Primary responsibilities for this position include, but are not limited to, the following:

• Carry out specified order processing tasks, ensuring accuracy and completeness in a timely fashion and in accordance with agreed upon SLAs;

• Collaborate with sales, logistics, and other relevant teams to confirm order details and resolve discrepancies;

• Support colleagues to accurately reflect inventory levels and coordinate with logistics to ensure timely order fulfilment;

• Address and resolve issues related to stock availability and delivery timelines;

• Communicate proactively with customers regarding order status, delays, and any other relevant information;

• Respond to customer inquiries and concerns related to orders, shipments, and deliveries;

• Provide exceptional customer service through clear communication and problem resolution;

• Generate accurate and timely customer invoices based on order information;

• Collaborate with finance to ensure proper coding and documentation;

• Address customer inquiries and discrepancies related to billing;

• Work with customers and internal teams to resolve billing issues promptly;

• Implement improvements to enhance accuracy and efficiency;

• Create and analyze reports on order status, customer service metrics, and billing accuracy.

Education & Experience

• Relevant qualification in finance, accounting, or a related field;

• Previous experience in order management, customer service, and billing roles within an international or GBS/SSC environment;

• Experience in using SAP S/4HANA;

• Strong PC skills (MS Excel, Word, PowerPoint) required;

• Business-level English language skills (speaking and writing) required; additional languages preferred (German, French, Spanish).

Technical Skills Requirements

• Ability to work with a team in a fast-paced and high-volume environment with emphasis on accuracy and timeliness;

• Bring a hands-on work approach, with a can-do mentality;

• Good organizational and multitasking skills;

• Good communication, interpersonal, and organization/time-management skills required;

• Detail-oriented with a focus on accuracy.

What it is like to work at Fyffes

We are ambitious but grounded, combining high performance with a people-first culture. Our leadership principles guide us every day: we play to win as one Fyffes, shape the future, cultivate a growth mindset, are transparent and inclusive, and are moved by doing good. We thrive on diversity and treat all candidates equally.

Interested? We look forward to hearing from you!