Senior Technical Support Engineer ESS

ppJoin Alfen as a Senior Technical Support Engineer in our Field Support team. Optimize the performance of our ESS systems and provide essential technical support to international customers. Grow your career while contributing to a more sustainable energy future. /p h3What will you do? /h3 pAs a Senior Technical Support Engineer, you play a key role in monitoring and improving the performance of our ESS installations in the Netherlands, the United Kingdom and Scandinavia. From our modern control room, you monitor system performance, resolve issues remotely and support customers with operational questions. Your expertise helps prevent disruptions, maximize uptime and improve the operational efficiency of our energy storage systems. /p h3Your Main Tasks And Responsibilities /h3 ul liProviding technical support via phone and email on operational issues. /li liActing as the primary point of contact for customers. /li liProactively and reactively monitoring all BESS assets to ensure optimal performance. /li liPerforming remote troubleshooting and alarm analysis. /li liLogging and managing incidents and service requests in the ticketing system. /li liAnalyzing system performance using SCADA systems. /li liPreparing service assignments for out‑of‑hours interventions. /li liAccurately documenting service activities and reports. /li liInforming customers about updates, incidents and progress. /li liEnsuring compliance with safety and quality guidelines. /li liImproving system performance through gap analyses and evaluation of response times. /li liManaging SLAs, maintaining availability logs and reporting special events. /li liImplementing remote software updates in alignment with customers and software specialists. /li /ul h3Who are we looking for? /h3 pWe are seeking a motivated, customer‑focused, and technically skilled professional with an electrical engineering bachelor’s background. You thrive in a dynamic 24/7 operational environment, are resilient under pressure, and are willing to work in shifts and on‑call rotations. You also bring the following skills: /p ul liA bachelor’s degree in energy technology, sustainable energy or a related electrical engineering field. /li liStrong knowledge of SCADA and/or PLC control systems. /li liExcellent command of English, both written and spoken. /li liWillingness to work evening shifts and participate in on‑call duties. /li liA structured, results‑oriented and hands‑on work approach. /li liCustomer focus, analytical thinking and strong communication skills. /li /ul h3What do we offer? /h3 h3Role /h3 pAt Alfen, you take on an independent, challenging role within a company that leads the energy transition. You’ll have plenty of room for initiative, new ideas and personal development — all within an innovative and supportive environment. We offer: /p ul liA competitive salary aligned with the CAO Metalektro. /li li27 vacation days + 13 ADV days per year, with the option to sell up to 10 vacation days. /li liThe possibility to work hybrid (up to 2 days per week for a 40‑hour contract). /li liA company car, phone and laptop. /li liFree and unlimited access to our online learning platform. /li liSocial activities organised by AlFun and Young Alfen. /li liFree sports activities through Alfen, including the Alfen Fitness Sportlab, marathons and sports tournaments. /li liAn excellent pension scheme via PME, with Alfen covering more than half of the contribution. /li liA travel allowance of €0.23 per km, up to 50 km one way. /li /ul h3Where will you work? /h3 pAt Alfen, you work at the heart of the energy transition. With our in‑house developed products and extensive system integration expertise, we build the electricity grid of the future — sustainable, reliable and innovative. As a fast‑growing international company, we invest heavily in both technology and people. /p h3Field Support Team /h3 pOur team focuses on increasing operational efficiency, providing technical support and driving continuous process improvements — all essential for the success of our ESS projects. /p pbPlease note: /b A reference check, screening and Certificate of Good Conduct (VOG) may be part of the selection procedure. Applications are reviewed continuously, and the vacancy may close once a suitable candidate is found. /p /p #J-18808-Ljbffr