Accountspecialist Customer Service

As an Account Specialist Customer Service, you ensure seamless customer communication, order management and stakeholder coordination within a global healthcare packaging environment.

Wie zoeken we?
You are a proactive and customer focused Account Specialist Customer Service who enjoys building strong relationships and keeping multiple processes running smoothly at the same time. You communicate clearly, take ownership and know how to align customer expectations with operational capabilities. Working in an international environment energizes you, and you are always looking for opportunities to improve processes and collaboration.

As an Account Specialist Customer Service, you act as a trusted point of contact for customers while maintaining strong connections with internal stakeholders across different departments.

• Fluent in English, both written and spoken
• Bachelor's degree in Business Administration or a related field
• Minimum of 2 years of experience in customer service, sales support, account management or a similar role
• Knowledge of ERP and CRM systems

Wat bieden wij je?
A competitive salary will be discussed during the recruitment process, complemented by attractive secondary employment benefits. As an Account Specialist Customer Service, you will join an international organization where your expertise and ideas are valued, and where personal development is actively encouraged.

• 27 vacation days
• Bonus scheme
• Opportunities for professional growth and development
• Bicycle plan, fitness scheme, healthcare cost contribution
• Fresh fruit at work

Functieomschrijving
As an Account Specialist Customer Service, you are the key point of contact for customers and an important link between the customer and the internal organization. You ensure that orders, customer requirements and operational processes are aligned, contributing directly to delivery reliability and customer satisfaction. Working in a dynamic international environment, you coordinate activities across multiple departments and make sure customer commitments are translated into effective execution.

You take ownership of the entire customer journey after an order is placed. From managing order flow and coordinating new product requests to resolving issues and answering technical questions, you ensure a smooth and professional customer experience. You communicate proactively, manage expectations and act as a trusted partner for both customers and internal stakeholders. At the same time, you identify opportunities to improve processes, strengthen collaboration and support long term customer success.

• Managing customer orders and ensuring accurate order processing
• Coordinating activities with internal teams to meet customer requirements
• Monitoring delivery commitments and proactively managing expectations
• Handling customer inquiries, complaints and service related issues
• Supporting customer development through account analysis and collaboration
• Maintaining accurate customer data and documentation in ERP and CRM systems
• Identifying opportunities to improve processes and service performance

Where Will You Be Working?
You will join an international organization within the medical and pharmaceutical packaging industry. Quality, reliability and continuous improvement are at the heart of the business. The production site features modern cleanroom facilities and a highly automated manufacturing environment, while maintaining a down to earth culture with short communication lines and a strong focus on collaboration.

As an Account Specialist Customer Service, you will work in a dynamic international setting where customer focus and operational excellence go hand in hand. You will collaborate closely with colleagues across departments to ensure customer requirements, internal processes and delivery commitments remain aligned. In this role, you will have the opportunity to take ownership, contribute to process improvements and make a visible impact on both customer satisfaction and business performance.

Are you ready to take the next step in your career as an Account Specialist Customer Service and contribute to an organization that makes a global impact on healthcare? Apply today and discover how you can make a difference!